Your Rights

When receiving a health or disability service you have the right to:

  • Be treated with respect.
  • Be treated fairly without discrimination.
  • Have your dignity and independence respected.
  • Quality care which meets all relevant standards.
  • Open, honest and effective communication.
  • Access all information relevant to your care.
  • Decide – you can say no or change your mind.
  • Support from your family/friends.
  • Choose to take part in any teaching or research.
  • Make a complaint.

The Code of Health and Disability Services Consumer’s Rights applies to all health services in New Zealand. The Code gives rights to all consumers. It places obligations on people and organizations providing services.

Please ask at reception for a copy of the Code of Rights if you would like more details. An information poster is displayed in the waiting room/reception area.

Advocacy Service
The Health and Disability Consumer Advocacy Service is free, independent and confidential. Trained advocates are available to assist you if you believe your rights have been breached. You can contact the service on 088 555 050.